Airline Retailing at Finnair

00:10 Where are you on your journey
towards Modern Airline Retailing?
00:57 What has Finnair’s journey looked like thus far?
Can you share some of your key outcomes
and areas of focus as you move ahead?
1:45 What are the most notable benefits
this transition has unlocked for your airline
and your customers?
2:15 Does Payment & Settlement play a part
in your retailing transformation and how?
2:56 Which were the value proposition points that
resonated the most with Finnair’s leadership
when embarking on the journey and
joining the Retailing Consortium?
3:40 What would be your advice to airlines
who have not yet started their
transition to modern retailing?